A very special place where you feel like home, very professional, helpful, competent and friendly staff giving a great service and very comfortable atmosphere, delicious food, cocktails, of course wonderful location
Hotel Serras is a lovely property with a great location in the Gothic Quarter and large, well appointed rooms. Everything looks brand new and modern in style. The rooftop restaurant and bar (with pool) is beautiful and has a great view out over the Balearic Sea. But what REALLY stands out about the hotel is the service. The staff is all extremely warm and helpful, and they do an amazing job of making your stay comfortable and enjoyable. They really go the extra mile, not waiting for you to ask for things but making sure you're taken care of. I stayed here as the last stop on a trip to half a dozen 5 star hotels and the staff at Serras really stood out. Special shout out to Sandra, the restaurant manager, who was an absolute pleasure. There is no question I will stay at Hotel Serras any time I visit Barcelona!…
Stunning hotel. Location is perfect between the beach and La Rambla. So many restaurants and bars nearby. Staff were amazing - so friendly, so helpful! Informal restaurant was delicious. Very child friendly too! such a beautiful boutique hotel, exceptionally thoughtful.
The location is great, in the middle of Born, and a 10 min walk to the beach. The rooms are fantastic, the staff are incredibly friendly and helpful. It's definitely going to be my go to hotel for my future Barcelona getaways.
I have stayed in many 5 star hotels and I must admit, there is a reason why this hotel is #1 in Barcelona: 1. Hotel/Rooms: Conveniently located, new hotel with exceptionally comfortable beds and extremely clean rooms. Rooms are larger and more functional than most rooms in Europe. 2. Restaurant and Rooftop Bar: Breakfast was fabulous with very kind people always helpful, food and drinks at the rooftop were superb especially after a day of touring and New Eve's Year. There's nothing like enjoying a nice glass of wine and watching the sunset over the Balearic Sea. 3. Service: This is where Serras truly shines! Upon check-in I was upset because I wanted a higher floor. Unfortunately, there was a miscommunication between the hotel and my travel agent. However, both Marjorie and Sarah handled the situation extremely well -- they were empathetic and provided several solutions. In the end, we stayed on the 2nd floor which ended up being a beautiful suite. The staff goes out of their way to make the guests very comfortable and happy. The restaurant recommendations were excellent because they were where locals ate and not the typical tourist traps. From the front desk to servers at breakfast, dinner, and rooftop to the amazing bellman (especially Sergio!), everyone truly cared about your experience there. Thank you again for such a memorable time in Barcelona!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing