Which popular attractions are close to Excellence Playa Mujeres?

Nearby attractions include Capilla de Guadalupe (4.8 miles), Playa Norte (3.7 miles), and Zona Arqueologica El Meco (2.3 miles). See all nearby attractions.

What are some of the property amenities at Excellence Playa Mujeres?

Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. See all property amenities.

Which room amenities are available at Excellence Playa Mujeres?

Top room amenities include a minibar, air conditioning, and a flat screen TV. See all room amenities.

What food & drink options are available at Excellence Playa Mujeres?

Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Learn more.

Is parking available at Excellence Playa Mujeres?

Yes, free parking and valet parking are available to guests. Learn more.

What are some restaurants close to Excellence Playa Mujeres?

Conveniently located restaurants include Pizza & a...More, Cenacolo Puerto Cancún, and Mahache. See all nearby restaurants.

Are there opportunities to exercise at Excellence Playa Mujeres?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Learn more.

Does Excellence Playa Mujeres have airport transportation?

Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details. Learn more.

Are any cleaning services offered at Excellence Playa Mujeres?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Excellence Playa Mujeres offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at Excellence Playa Mujeres?

The staff speaks multiple languages, including English and Spanish. See all property amenities.

EXCELLENCE PLAYA MUJERES - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Mexico)

Rachel wrote a review Yesterday

1 contribution

Disappointed

I have stayed at the excellence twice before and the experience was phenomenal whilst there. However, I'm due to return to the excellence in April and have been trying to contact them for over a month to make urgent amendments to my booking. I have called them over 100 times, I have emailed them at least 10 times. I have even resorted to messaging them on Facebook and Instagram, and I have not received a single reply. Having spent £7k in total for this trip, it is completely horrendous customer service and I'm really disappointed!

Date of stay: January 2022Trip type: Traveled as a couple

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MJB wrote a review Sep 2021

61 contributions32 helpful votes

Hotel's Favorite

AMAZING SERVICE FROM AN AMAZING STAFF!!!

Another fantastic trip to our FAVORITE all-inclusive! This was our 8th trip to EPM and it was all we had hoped for after we missed last year. So why do we keep coming back to the same resort, when there are so many others out there? In a word… service. The service is phenomenal at EPM and the people who work there are all stars in the industry. To mention just a few, Vilma made our check-in great and was able to assist with a room request we had made before arrival. Erick and Andrea were our concierges and did a great job making sure we had everything we needed. Make it a point to get to know your concierge and they will absolutely take care of you. Erick and Andrea helped us with our room requests, set us up with a wine tasting, and made sure every night at dinner was special. At the Cielo bar, Martha did a fantastic job keeping everyone properly hydrated. At the Martini Bar, Cesar is a rock star. He’s always busy, but will take the time to get to know you and come up with a craft creation for you. I love watching him work because he’s truly great at his job. Finally, Abraham gave us a fantastic wine tasting and helped us with a pairing at Chez. The splurge was well worth it! So, I know the internet is chock full of great reviews (for good reason), so I’ll end with some info on arrival that I’ve started keeping track of. If you’re wondering how long it takes from wheels down in Cancun, to hearing “welcome home”, here was our experience last week: We landed at 11:33 and arrived at our gate at 11:47 (Terminal 4). We were off the plane at 11:53, at immigration at 11:56 and through immigration at 11:59 (yes, that was awesome!). We got our luggage at 12:10, made it to our transfer at 12:15 and left for the resort at 12:22. We got to the first gate at 12:52 and walked through the front doors at 1:13 (there were several cars ahead of us at the gate). All in all it was a great trip and we already booked for next year!…

Date of stay: September 2021Trip type: Traveled as a couple

14 Helpful votes1 Repost

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Response from The Excellence Collection, Other at Excellence Playa Mujeres

Responded Sep 22, 2021

Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

Capes17 wrote a review Yesterday

Castle Rock, Colorado29 contributions22 helpful votes

Another relaxing getaway!

2nd time to EPM in a year; both in Excellence Club so can't compare to not having it. Stayed in building 8 (8054)with the larger swim-up pool which was not very warm at all. Did hear the swim-up in the other building 8 facing Ciello was much warmer. It was a 3 day/4 night stay and spent each day in the cabana's available for Excellence Club members. Alejandro was absolutely fantastic having our cabana's ready, answering questions and making sure we were all taken care of. Anna was amazing as well. Did the couples massage and water treatment. It was a couple hours worth and was great. A nice 45-minute drive from the airport and ideal for quick getaways.

Date of stay: January 2022

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Nycole W wrote a review Yesterday

1 contribution

Had to leave another shout out

I can’t remember if I left a review on TripAdvisor or Google the other day so some of this might be a repeat. Had to give a shout out not only to our AMAZING Excellence Club beach staff (Erick, Luis, and Hugo are the best!) but also to our building 7 concierge team, Alberto and Juan, who worked tirelessly to fix a mix-up regarding our transportation. Just one more example of how this resort goes above and beyond. If you’re thinking of booking a trip here, do it! I’ve been coming for ten years now and never had a bad experience. Thanks for another wonderful stay, EPM — see you all again soon!

Date of stay: January 2022Trip type: Traveled with friends

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Jon B wrote a review Yesterday

Great Falls, VA1 contribution

Another nice stay in paradise, Covid style

My wife and I now have EPM as a regular in our rotation, and that's saying a lot because I'm picky. First and foremost, the people are terrific. At some resorts, hospitality sometimes seems "enforced", but the folks who work at EPM seem happy, warm and genuine. I'm not generally a people person, but it's noticeable and it does make the entire experience feel nice. Besides being warm, they go out of their way to assist you and make sure you are never wanting for anything. We really appreciated the efforts of Jordy, our building concierge, Hugo who made sure we never lacked for anything from the bar, and Rubisel who worked at the Excellence Club pools and was very attentive despite working more than one location because of staffing shortages. The grounds and beach are beautiful and well kept. As far as bar and restaurants go, you never have to really wait for very long if at all. No reservations needed for anything except the hibachi grill which is understandable. The food is generally very good, especially considering that it's all-inclusive. You won't have the best meal of your life there, but some of it's pretty good. Our favorites are Basmati, Agave, and Flavor Market. The booze at the bars is serviceable - nothing really top end, but good (think Jack Daniels for bourbon, Sky or Absolute for vodka, Johnny Walker Red for scotch, etc). This was our first trip under Covid conditions and there were some differences. The main one being that the buffets have been eliminated. That's understandable but a downer. They attempt to do a buffet for breakfast by having people behind glass handing you what you want, but it's pretty clunky and doesn't really work like a buffet. It's more like going to Chipotle or Subway where you verbally select what you want, but then if you wanted something from a different area, you have to get a new plate and wait until someone can attend to you there. I left my review at 4 out of 5 because I'd like to see improvements in the food quality in some areas. We also experiences a little of the dreaded towel game in the Excellence Club beach. We've never experienced this common phenomenon at Excellence before and I assumed it was because it was because it was policed by the beach concierge. Maybe it depends on the concierge or who's staying at the hotel at the time. Normally not an issue, but I hope they will stay on top of that in the future…

Review collected in partnership with this hotel

Date of stay: January 2022

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Excellence Playa Mujeres Resort (All-Inclusive)

Excellence Playa Mujeres

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